Privacy Policy - OmniaGo | How We Protect Your Data

1. Introduction

Welcome to OMNIA GO LTD. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, https://omniago.co.uk/ (our "Website"), or use our services.

This policy outlines your rights regarding your personal data and how to contact us if you have any questions. Please read it carefully.

OMNIA GO LTD is the "data controller" for the personal information we process. This means we decide how and why your data is used.

Our Details:

Company Name: OMNIA GO LTD
Company Number: 16554396
Registered Address: Armstrong House First Avenue, Doncaster Finningley Airport, Doncaster, England, DN9 3GA
Contact Email: hello@omniago.co.uk

2. Definitions

Personal Data: Any information that can be used to identify you, directly or indirectly.
Data Controller: The organisation that determines the purposes and means of processing personal data. For the purposes of this policy, this is OMNIA GO LTD.
Data Protection Laws: All applicable data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
User / You: Any person who accesses our Website or uses our services.
Website: The website you are currently using, https://omniago.co.uk/, and any of its sub-domains.

3. What Personal Data We Collect

We may collect, use, and store different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Full name, date of birth.
Contact Data: Email address, telephone numbers, postal address.
Professional Data: Job title, profession, and company information.
Financial Data: If relevant to the services you request, this may include information about your earnings, bank transactions, assets, liabilities, investments, credit status, insurance needs, health history, and financial goals.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our Website and services, including a list of URLs from the referring site, your activity on our Website, and the site you exit to.
Marketing and Communications Data: Your preferences for receiving marketing from us and your communication preferences.
Correspondence Data: Records of your communication with us, including emails, messages, and call recordings.

4. How We Collect Your Personal Data

We collect data in the following ways:

Directly from You:

You provide us with data when you:

Contact us via our Website, email, phone, or post.
Register for an account or use our services.
Complete a survey.
Subscribe to our marketing communications.

Automatically:

As you interact with our Website, we may automatically collect Technical and Usage Data through cookies and similar technologies. We may also record telephone calls and messages for quality, training, and record-keeping purposes.

5. How and Why We Use Your Personal Data (Legal Basis for Processing)

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

To perform a contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party), and your interests do not override ours.
Where we need to comply with a legal or regulatory obligation.
Where we have your explicit consent.

Purpose / Activity	Type of Data Used	Lawful Basis for Processing
To register you as a new client and set up your account.	Identity, Contact, Professional	Performance of a contract with you.
To provide our services to you, including financial advice if applicable.	Identity, Contact, Professional, Financial	Performance of a contract with you.
To manage our relationship with you (e.g., sending service updates, responding to queries).	Identity, Contact, Correspondence	Performance of a contract; Legitimate interests (to keep records updated and manage our service).
To administer and protect our business and Website (including troubleshooting, data analysis, and security).	Identity, Contact, Technical	Legitimate interests (for running our business, network security); Legal obligation.
To improve our Website, services, and marketing.	Technical, Usage	Legitimate interests (to develop our products/services and grow our business).
To send you marketing communications about services we think you may be interested in.	Identity, Contact, Marketing and Communications	Legitimate interests (to promote our services); Consent (where required by law).
For quality assurance, training, and to maintain accurate records (e.g., call recording).	Correspondence, Identity, Contact	Legitimate interests (to improve service quality and resolve disputes).

6. Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These measures include:

Controlling access to your account with a unique username and password.
Storing your data on secure, encrypted database servers.
Using SSL encryption for transmitting sensitive details.
Having procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

If you suspect any misuse, loss, or unauthorised access to your data, please inform us immediately by emailing hello@omniago.co.uk.

7. Data Retention

We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes we collected it for, including for satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use, the purposes for which we process it, and applicable legal requirements.

8. Sharing Your Personal Data

We may share your personal data with trusted third parties for the purposes set out in section 5, including:

Service Providers: who provide IT, system administration, and other professional services.
Professional Advisers: including lawyers, bankers, auditors, and insurers.
Regulators and Other Authorities: such as HMRC, who require reporting of processing activities in certain circumstances.
Third Parties in a Business Transfer: If we choose to sell, transfer, or merge parts of our business, your data may be transferred as part of the transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your data for specified purposes and in accordance with our instructions.

9. Your Legal Rights

Under data protection law, you have the following rights in relation to your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request that we correct any inaccurate or incomplete data.
Right to Erasure: Request that we delete your personal data where there is no good reason for us to continue processing it.
Right to Object: Object to us processing your data where we are relying on a legitimate interest.
Right to Restrict Processing: Request that we suspend the processing of your data in certain scenarios.
Right to Data Portability: Request the transfer of your personal data to you or a third party.
Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your data.

To exercise any of these rights, please contact us at hello@omniago.co.uk. There is no fee to exercise your rights, but we may charge a reasonable fee or refuse to comply if your request is clearly unfounded, repetitive, or excessive.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first.

10. Marketing Communications

You will receive marketing communications from us if you have requested information or used our services and have not opted out. You can ask us to stop sending you marketing messages at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

11. Cookies

Our Website uses cookies to distinguish you from other users. This helps us provide you with a good experience and improve our site. A cookie is a small file of letters and numbers that we store on your browser or computer.

We use the following cookies:

Strictly Necessary Cookies: Essential for you to browse the Website and use its features.
Analytical/Performance Cookies: Allow us to recognise and count visitors and see how they move around our Website. This helps us improve how our Website works.
Functionality Cookies: Used to recognise you when you return to our Website, enabling us to personalise content and remember your preferences.

You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies. However, if you block all cookies (including essential ones), you may not be able to access all or parts of our Website.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be immediately posted on this page, and you are deemed to have accepted the terms on your first use of the Website following the alterations. We recommend you check this page regularly to stay informed.

13. Governing Law

This policy and any dispute or claim arising out of it will be governed by and interpreted according to the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction.

14. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

OMNIA GO LTD

Email: hello@omniago.co.uk

Address: Armstrong House First Avenue, Doncaster Finningley Airport, Doncaster, England, DN9 3GA

Privacy Policy for OMNIA GO LTD